Error 552.5.2.0 emails not sent from my store

everything worked fine until 3 days I started to notice that my clients emails are not coming out of my site does.

I get a message like that.


This message was created Automatically by mail delivery software.

A message sent that you 'Could not be delivered to one or more of Its recipients. This is a permanent error. The following address (es) failed:

p3nlsmtpcp []

SMTP Error from remote mail server after end of data:

552 5.2.0 CPANEL HC6JbeLJNazej :: :: Message rejected for spam or virus content ::

Please include esta Entire Message When Contacting support ::

v = 2.1 E9Rt3fpl cv = c = 1 sm = 1 tr = 0 p = 44MVh731XP0A: 10 dTN4GLkKKi8Jovk3QNGlcA == = 117 a = L9H7d07YOLsA: 10 = 9cW_t1CCXrUA: 10 = s5jvgZ67dGcA: 10 = IkcTkHD0fZMA: 10 = RNfarQUFC1AA 10 a = pD_ry4oyNxEA: 10 = hdLrIPSravgA: 10 = 3y_j15f70XjPdilZb4oA: 9 a = QEXdDO2ut3YA: 10 ::



I consulted forums, and no one has an answer

I reviewed my domain is not blacklisted, and found that my site is whitelisted.

everything seems to be webassyt software and let me know if anyone experiencing this problem like me

as I fix it?

I tried my email offsite, sending messages using my outlook program for sending message and no problem. normally they send to my contacts

but when I use my store, I just get the message that I mean above.

any suggestions?

1 answer

  • 1

    A you write

    552 5.2.0 CPANEL HC6JbeLJNazej :: :: Message rejected for spam or virus content ::

    The remote server rejected your message, as it seems like a spam. Make sure you are sending emails in ssl mode.

    You should install ssl on your site and on mail server, actually ssl is first requirement for e-commerce site.

    I think there is not any other problem at your end (your site or server).

    But still for safe side and for your confidence, you should try to send mail to your own address from your website, if it delivers then you are ok and need not to worry.

    If you are not receiving email on your own address, then make sure following:

    1. either mail() function active on your hosting account OR you have setup SMTP correctly

    See ssl prices

    If you still feel stuck, contact me at

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