Quite often clients ask the same questions again and again. After processing a dozen or two or such inquiries, any support service specialist will realize the necessity of saving answers to repeating questions to a file and then copy them from the file to avoid spending precious time on writing the same text for.
This idea is implemented in Helpdesk app even better. You can save standard answers to repeating questions in the built-in knowledge base and paste them into your replies with only one click on a button in the message editor.
Use of standard replies reduces average time you spend on processing one support request and will allow your specialists to to better focus on requests which require more attention.