Restoring access to the site
Good afternoon. The question of restoring access to the site.There is a site - http://shop.brt.com.ua/
We have forgotten the password and can not log in to the administrator account. We generated a new password several times, but an automatically generated password does not comes in the admin's email. In fact, any letters from this shop does not comes.
How do we regain access? The login and the administrator's email are known.
Is it possible that the site developer can create a new password and reset it to the administrator's email? Or is there another way to recover access?
We would be grateful for any help with this problem.