Within your support center you and your clients can post different types of content using Hub app: articles, questions, bug reports and other feedback. It is obvious that you would mainly post articles while your clients may be allowed to post both questions and bug reports, and, optionally, articles.
Hub comes with a default set of topic types:
- Article
- Question
- Idea
- Bug report
- Discussion
You may add your custom topic types as well; e.g., "Thank you" or "Tutorial".
What is different about various topic types
Every topic type, default or custom, can have one of the following feature sets which you may select in topic type settings.
Feature set "Page"
This feature set is pre-selected for default topic type "Article".
Options available for this feature set:
- voting
- ability to rate topic up
- ability to rate topic down
- availability for website visitors to add topics of this type
- ability to add comments
Feature set "Forum thread" (discussion)
This feature set is pre-selected for default topic type "Discussion".
Options available for this feature set:
- number of posts displayed per page
- auto-archiving of old topics (to make them available for reading only after specified period of time)
Feature set "Question & Answers"
This feature set is pre-selected for default topic type "Discussion".
Options available for this feature set:
- ability to rate topic up
- ability to rate topic down
- ability to add comments
Feature set "Feedback"
This feature set is pre-selected for default topic types "Idea" & "Bug report".
Options available for this feature set:
- ability to rate topic up
- ability to rate topic down
- ability to add comments
Adding custom topic type
When you add a custom topic type, first select the most appropriate feature set and then enable the features provided by that set.
To start adding topics of custom type to your support center, ensure that your type is selected in the hub settings:
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