Helpdesk

Tips on using Helpdesk app.

• Default actions for email requests
• Setting up custom workflow in Helpdesk (tutorial)
• How to exchange emails with clients
• Find requests quickly using filters
• How to add a support request for your client
• Automatic request actions
• Customizing design of Helpdesk request forms
• Change colors of request states and action buttons
• Add custom fields to support requests
• Set up auto-capture of support emails
• Customize default workflow
• Add filters to view customers' support emails
• Add answers to frequently asked questions
• Connect your email accounts
• How to create custom actions in Helpdesk
• Add feedback forms to website
• Receive support requests by email
• Battling spam in support requests
• Notify clients on request receipt
• Using a knowledge base to provide quick answers
• Customizable workflow for processing support requests
• How to process inquiries received from different sources
• Organize communications with clients
• Using filters in Helpdesk to view different request lists