Helpdesk
Tips on using Helpdesk app.
- Default actions for email requests
- Setting up custom workflow in Helpdesk (tutorial)
- How to exchange emails with clients
- Find requests quickly using filters
- Customizing design of Helpdesk request forms
- Add feedback forms to website
- Customizable workflow for processing support requests
- How to process inquiries received from different sources
- How to create custom actions in Helpdesk
- Using filters in Helpdesk to view different request lists
- Organize communications with clients
- Connect your email accounts
- Add answers to frequently asked questions
- Change colors of request states and action buttons
- Add custom fields to support requests
- Receive support requests by email
- Battling spam in support requests
- Notify clients on request receipt
- Using a knowledge base to provide quick answers
- Set up auto-capture of support emails
- Customize default workflow
- How to add a support request for your client
- Add filters to view customers' support emails
- Automatic request actions