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Top authors
  • +95 Mike Mike Webasyst
    214 topics, 9 answers , and 228 comments
  • +55 Keith Fitch Keith Fitch
    20 topics, 5 answers , and 52 comments
  • +26 info@srinternet.net info@srinternet.net Expert Developer
    9 topics, 2 answers , and 125 comments
  • +11 vofka vofka Webasyst
    2 answers , and 14 comments
  • +11 Unzion Records Unzion Records
    20 topics, 1 answer , and 16 comments
  • +10 Эрик Эрик Webasyst
    1 answer , and 21 comments
  • +7 J Carroll J Carroll
    10 topics, 17 comments
  • +7 Алексей Алексей Webasyst
    1 topic, 8 answers , and 27 comments
  • +6 Denis Denis Webasyst
    1 answer , and 4 comments
  • +5 Safartravel Euromed Safartravel Euromed
    2 topics, 5 comments
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Helpdesk

Tips on using Helpdesk app.

  • Default actions for email requests
  • Setting up custom workflow in Helpdesk (tutorial)
  • How to exchange emails with clients
  • Find requests quickly using filters
  • Customizing design of Helpdesk request forms
  • Add feedback forms to website
  • Customizable workflow for processing support requests
  • How to process inquiries received from different sources
  • How to create custom actions in Helpdesk
  • Using filters in Helpdesk to view different request lists
  • Organize communications with clients
  • Connect your email accounts
  • Add answers to frequently asked questions
  • Change colors of request states and action buttons
  • Add custom fields to support requests
  • Receive support requests by email
  • Battling spam in support requests
  • Notify clients on request receipt
  • Using a knowledge base to provide quick answers
  • Set up auto-capture of support emails
  • Customize default workflow
  • How to add a support request for your client
  • Add filters to view customers' support emails
  • Automatic request actions

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