- In section “Storefront → Settings” check whether the particular shipping or payment method is enabled for the selected storefront.
- In sections “Settings → Shipping/Payment” check whether the shipping or shipping method is enabled at all.
- If the issue occurs with a payment method, check the selection of shipping methods under heading “Limit this payment option only if one of the following shipping options is selected” in the payment method’s settings.
- If the issue occurs with a shipping method, check that a customer’s address matches the shipping plugin settings. The use of some shipping plugins; e.g., Courier can be limited to selected countries and regions. If you have the country selection list disabled in the address form in your checkout settings, then select a default country so that it is applied by default to all new customers and is correctly taken into account by shipping plugins.
- If the issue occurs with a shipping method, then check whether you have a product feature of type “Weight” with code weight set up in your store settings, with non-empty values saved for it in individual products’ properties.
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